• To ensure you receive an accurate and expedited credit or replacement part, please fill in all necessary information below.

• Inside Sales will email the RA back; you must include a copy of the RA when returning product to AES.

• In order to process, the following criteria must be met:
    -Product MUST be NEW, in ORIGINAL PACKAGING and in RESALEABLE CONDITION
    -Use the RMA provided as packing slip – DO NOT write on any of the packaging
    -Take photos prior to leaving your business to show condition of product prior to carrier pick up
        Please note – NO PHOTOs provided could result in NO CREDIT for the product (if carrier damages and denies claim)

• Customer returns product back to AES at original freight pre-paid amount.
    - If order qualified for any freight program, the freight would be deducted from the credit amount
    - AES assumes all incurred freight costs of the product received was shipped in error

• Any additional outbound freight costs associated with the return of the order will be deducted from the customers available credit with AES
    - Example – Call tags: If customer requests call tag, any/all charges resulting from that freight transaction will be deducted from credit

• Any item purchased over 90 days ago will be decided by AES Management.

• Returned products are conditional and subject to a 20% minimum restocking fee.

• Units and Barbecues require Management Approval to be returned and are subject to a $125 restock fee per unit.

DISCLAIMER – FAILURE TO FOLLOW CONDITIONAL RETURN PROCESS MAY RESULT IN DENIAL & FORFEIT OF CREDIT